Returns Policy

At Mooo Shoes we take pride in the quality of our products and customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to help.

Eligibility for Return:

Returns will be accepted within 7days of receipt of the item(s).
The item(s) must be in their original condition and packaging, with all tags and labels attached.
Custom-made items, including shoes and bags, are not eligible for return unless they are found to be faulty or damaged.

Return Process:

To initiate a return, please email us at info@moooshoes.co.za with your order number and the reason for the return.
Once your return request has been approved, you will be responsible for the cost of returning the item(s) to us.
Please ensure that the item(s) are securely packaged and shipped with a tracked and insured shipping service, as we cannot be held responsible for any items that are lost or damaged in transit.
Upon receipt of the returned item(s), we will inspect them and process the refund or exchange as soon as possible.

Refunds:

Refunds will be made to the original payment method used at the time of purchase.
Any postage and handling fees, as well as any difference in pricing for different item(s) chosen by the customer, will not be refunded.

Exchanges:

If you would like to exchange an item, please follow the return process as outlined above.
Please specify the desired new item and its size, if applicable, when requesting the exchange.
Please note that our return policy is subject to change at any time without notice.

If you have any further questions or concerns about our return policy, please do not hesitate to contact us at info@moooshoes.co.za.